Terms of Service

Last updated: 1 September 2025

1. Introduction

Welcome to Cendare. The terms “we”, “us”, and “our” refer to RAW FASHION LIMITED, a company incorporated in Hong Kong (Registration No. 77666847), operating under the brand name Cendare. Our registered business address is:
Unit 1603, 16/F, The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong, 999077.

Cendare operates this website and associated services, content, and features (collectively, the “Services”), with technical infrastructure provided by Shopify.

By using or accessing any part of the Services, you agree to be bound by these Terms of Service (“Terms”) along with our Privacy Policy and any additional policies or guidelines posted within our Services. If you do not agree with these Terms, please refrain from using our Services.

2. Account Access & Eligibility

2.1 You confirm that you are of legal age in your place of residence or have parental consent to use the Services.

2.2 If minors access the Services using your devices or credentials, you accept full responsibility for their actions.

2.3 To use certain features (e.g. placing orders), you may need to register an account and provide accurate, complete, and current information.

2.4 You are solely responsible for maintaining the confidentiality of your login credentials and for any activity occurring under your account.

3. Product Listings

3.1 We strive to present product details and images accurately. However, colors and visuals may appear differently depending on your device settings.

3.2 We do not guarantee that products will exactly match on-screen images or meet every personal expectation.

3.3 Product availability, specifications, and pricing are subject to change without notice. We may limit quantities or discontinue items at our discretion.

4. Orders & Contract Formation

4.1 Submitting an order constitutes an offer to purchase. We reserve the right to accept or reject any order for any reason.

4.2 A binding contract is only formed once you receive an order confirmation email from us and your payment is successfully processed.

4.3 Please review your order before confirming. Once submitted, it may not be possible to cancel or modify your order.

4.4 Any changes or cancellations initiated by us will be communicated via the contact details provided with your order.

4.5 Returns and exchanges are governed by our [Refund Policy].

5. Pricing & Payment

5.1 All prices are displayed in the currency selected at checkout and may be subject to change without prior notice.

5.2 Unless stated otherwise, listed prices do not include applicable taxes, shipping charges, customs duties, or import fees.

5.3 By submitting payment information, you confirm that you are authorized to use the payment method and authorize us to charge the total amount.

6. Shipping & Delivery

6.1 Estimated delivery times are provided for reference only and are not binding.

6.2 We are not liable for delays caused by third-party couriers, customs procedures, or other events beyond our control.

6.3 Risk of loss and ownership of goods pass to you upon dispatch to the shipping carrier.

7. Intellectual Property

7.1 All content on our Services—including images, designs, text, logos, and software—is owned or licensed by RAW FASHION LIMITED and protected by intellectual property laws.

7.2 You may access the Services for personal, non-commercial use only. Unauthorized reproduction, distribution, or use of any content is prohibited.

8. Third-Party Services & Tools

8.1 We may provide access to third-party tools or services. These are offered “as is” without warranties or endorsements.

8.2 Your use of any third-party tool or service is at your own discretion and subject to the third party’s terms and conditions.

9. External Links

9.1 Our Services may contain links to external websites that are not under our control.

9.2 We are not responsible for the content, policies, or practices of third-party websites and your interactions with them are at your own risk.

10. Shopify’s Role

Cendare is powered by Shopify’s e-commerce platform. However, all purchases and interactions are conducted with RAW FASHION LIMITED directly. Shopify is not responsible for any issues arising from your transactions, including order fulfillment, product quality, or disputes.

11. Personal Information

All personal data collected through the Services is handled according to our [Privacy Policy]. By using the Services, you consent to the collection and use of your data as outlined therein.

12. User Feedback

If you submit feedback, suggestions, or ideas to us, you grant us a non-exclusive, royalty-free, perpetual, and global license to use, adapt, and commercialize that content without further obligation to you.

13. Accuracy & Errors

We reserve the right to correct any typographical errors, inaccuracies, or omissions in the Services at any time without prior notice—including after an order has been submitted.

14. Prohibited Conduct

You agree not to misuse the Services. This includes but is not limited to:

  • Violating any laws or regulations

  • Infringing on third-party rights

  • Transmitting malware or spam

  • Harvesting data without consent

  • Impersonating others

  • Disrupting the functionality or security of the Services

15. Termination

We reserve the right to suspend or terminate your access to the Services at any time, without notice, for any reason. Certain sections, including intellectual property rights, disclaimers, and limitations of liability, will continue to apply even after termination.

16. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available” without any guarantees, express or implied. We do not guarantee uninterrupted or error-free service, nor that our products will meet your expectations.

17. Limitation of Liability

To the fullest extent permitted by law, neither Cendare nor RAW FASHION LIMITED (nor our partners, licensors, affiliates, or Shopify) shall be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Services or products.

18. Indemnity

You agree to indemnify and hold harmless Cendare, RAW FASHION LIMITED, Shopify, and our related parties from any claims, damages, or liabilities resulting from your breach of these Terms or misuse of the Services.

19. Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

20. No Waiver

Our failure to enforce any part of these Terms does not constitute a waiver of our right to do so in the future.

21. Assignment

You may not transfer or assign your rights under these Terms without our prior written consent. We may assign our rights at any time.

22. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Hong Kong. Any disputes will be subject to the exclusive jurisdiction of the courts of Hong Kong.

23. Updates to These Terms

We may update these Terms at any time. The latest version will be posted on our website with the “Last Updated” date. Continued use of the Services after changes are made constitutes your acceptance of the revised Terms.

Contact Information

Business Name:
RAW FASHION LIMITED

Phone:
+1 647-955-9219

Email:
info@cendare.com

Registered Address:
Unit 1603, 16/F The L. Plaza
367–375 Queen’s Road Central
Sheung Wan, 999077
Hong Kong

Customer Support Hours:
Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time)
We aim to respond to questions or inquiries within 12 hours.