Privacy Policy

Last Updated: 1 September 2025

Welcome to Cendare. This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase through our website and online store (collectively referred to as the “Services”).

Cendare is operated by RAW FASHION LIMITED (“we”, “us”, or “our”) and powered by Shopify. This policy governs the handling of your personal data when using our Services. In the event of any conflict between this Privacy Policy and our Terms of Service, this document will control our data processing practices.

By accessing or using our Services, you agree to the data practices described below.

1. Information We Collect

We collect personal information—any data that identifies or could reasonably identify you. This excludes anonymized information. Depending on how you interact with us and where you’re located, we may collect:

  • Contact Information: Your full name, billing and shipping addresses, email address, and phone number
  • Payment Information: Credit/debit card details, bank account info, transaction records, and payment confirmations
  • Account Details: Login credentials, security questions, and user preferences
  • Order Activity: Products you’ve viewed, added to your cart or wishlist, purchased, returned, or canceled
  • Customer Support Messages: Content of your communications with our support team
  • Device & Technical Data: Device type, operating system, browser type, IP address, and unique device identifiers
  • Usage Data: How and when you use or navigate our website

2. How We Collect Your Information

Your personal data may be collected in several ways:

  • Directly from You: When you create an account, place an order, subscribe to updates, or contact us
  • Automatically: Through cookies and tracking technologies while you browse our site
  • Via Third-Party Services: Such as payment processors, shipping partners, or analytics providers working on our behalf
  • From External Sources: Marketing platforms or publicly accessible databases, where legally permitted

3. How We Use Your Personal Data

We may use your information for the following purposes:

  • To Provide and Improve Our Services: Processing orders, managing your account, handling returns, and improving your shopping experience
  • To Communicate with You: Sending order updates, support messages, and service notifications
  • For Marketing: Sending promotional emails (where permitted) and delivering relevant advertisements based on your interests
  • For Security and Fraud Prevention: Verifying your identity and protecting our platform from fraudulent or unauthorized activity
  • To Comply with Legal Requirements: Responding to lawful requests and complying with regulatory obligations

4. Sharing of Information

We may share your personal data with:

  • Shopify: Our e-commerce platform provider, for website hosting, payments, analytics, and operational support
  • Shipping & Fulfillment Providers: To deliver your orders and manage returns
  • Marketing Partners: For promotional campaigns and personalized advertising (you may opt out where required by law)
  • Affiliated Entities: Companies within the RAW FASHION LIMITED group
  • Professional Advisors: Including legal counsel, auditors, and insurers
  • Government Authorities: If required by law, regulation, or legal process
  • Successor Businesses: In the event of a business sale, merger, or acquisition (subject to confidentiality agreements)

5. International Data Transfers

As a Canadian-based online store with global reach, your data may be stored or processed outside your province or country, including jurisdictions outside of Canada, the UK, or the European Economic Area (EEA). We rely on recognized legal mechanisms (such as Standard Contractual Clauses) to ensure adequate data protection during such transfers.

6. Shopify as a Data Processor

Shopify processes data on our behalf as our e-commerce platform provider. For detailed information on how Shopify manages your data, please visit the Shopify Privacy Policy.

7. Cookies and Tracking Technologies

We use cookies and similar tools to enhance site functionality, analyze traffic, and deliver targeted ads. You can manage cookie preferences through your browser settings. Disabling cookies may affect the performance of some features.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect information from minors. If you believe we have inadvertently collected data from a child, please contact us so we can delete the information.

9. Data Security and Retention

We implement reasonable security measures to protect your data. While no system is 100% secure, we take precautions to minimize risks. We retain personal data only as long as needed to fulfill the purposes described in this policy, meet legal obligations, or resolve disputes.

10. Your Rights

Depending on your location—including Canada, the UK, and the EU—you may have the right to:

  • Access, correct, or update your personal data
  • Request deletion or restriction of data processing
  • Receive a copy of your data in a portable format
  • Object to processing or withdraw previously given consent
  • Opt out of direct marketing and targeted advertising

To exercise these rights, contact us using the details at the bottom of this policy. We will not deny you access to our Services for exercising your rights.

11. Concerns or Complaints

If you have questions or concerns about how we handle your personal information, please contact us directly. If you are located in the UK or EEA, you also have the right to lodge a complaint with your local data protection authority.

12. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in technology, legal requirements, or our operations. The revised policy will be posted on our website with the updated effective date.

Contact Information

Business Name:
RAW FASHION LIMITED

Phone:
+1 647-955-9219

Email:
info@cendare.com

Registered Address:
Unit 1603, 16/F The L. Plaza
367–375 Queen’s Road Central
Sheung Wan, 999077
Hong Kong

Customer Support Hours:
Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time)
We aim to respond to questions or inquiries within 12 hours.