FAQ

All orders shipped within Canada or internationally are fully paid for—no hidden fees or surprise charges at checkout. We provide full tracking on every parcel to ensure smooth and timely delivery to your doorstep. Once your order is dispatched, you'll receive tracking details via email so you can easily follow its progress.

Yes, we ship globally! Please note that delivery times may vary, and orders to certain destinations may take a bit longer to arrive.

Once your order is confirmed, please allow 4–9 business days (Monday to Friday) for delivery within Canada and 4–14 business days for international orders.

Within Canada

• Processing Time: 1–2 business days
• Transit Time: 3–7 business days after dispatch
• Total Delivery Time: 4–9 business days (Monday - Friday)

International Shipping

• Processing Time: 1–2 business days
• Transit Time: 3–12 business days post-dispatch
• Total Delivery Time: 4–14 business days (Monday - Friday)

For more details, please view our Shipping Policy

After placing your order, we’ll send you an email with your shipping details within 24 hours. You can also view all your order details, including tracking information, through our secure ‘Track Your Order’ page. To track your order, simply use your email address and order number.

We offer a 30-day return window from the date of receipt for any reason. To be eligible for a return, items must be unworn, unwashed, and in resalable condition with the original labels still attached.

We also accept returns on sale items, which can be refunded for the original purchase price.

Please note that return shipping costs for global orders are the responsibility of the customer.

Your order number can be found in the confirmation email you received after placing your order. It’s a five-digit code. If you didn’t receive the email or need assistance, our customer service team is here to help.

No Worries, We’ve Got You Covered!

Our 30-day return policy ensures you can return your order for any reason within 30 days of receiving it.

Items must be returned in unworn, unwashed condition, and should be suitable for resale with all original labels still attached.

We also accept returns on sale items. Sale items can be exchanged for another product, a store voucher, or refunded for the original purchase price.

Please note that return shipping costs for international orders are the responsibility of the customer.

Please view our Return and Refund Policy to submit a return request.

Contact us on our contact page or send an e-mail to info@cendare.com