Shipping Policy

At Cendare, we are committed to delivering your order promptly and securely. Below is all the information you need about our shipping process.

Shipping Fees

All orders to the Canada and international destinations are shipped with no additional charges for postage, handling, or hidden fees. You will never encounter surprise costs at checkout.

We provide tracking for all parcels to ensure smooth and timely delivery. Once your order has been shipped, you will receive tracking details via email so you can follow your package’s journey.

Delivery Timeframes

Once your order is confirmed, please allow the following time for delivery:

  • Within Canada (Domestic Shipping)

    • Processing Time: 1–2 business days

    • Transit Time: 3–7 business days after dispatch

    • Total Delivery Time: 4–9 business days (Monday - Friday)

  • International Shipping

    • Processing Time: 1–2 business days

    • Transit Time: 3–12 business days after dispatch

    • Total Delivery Time: 4–14 business days (Monday - Friday)

Order Cut-off Time

Orders placed before 11:00 PM (GMT -5) will be processed the same business day. Orders placed after that time will be processed on the following working day.

No Extra Charges

We cover all postage and handling fees, so you won’t incur any unexpected customs duties, import taxes, or additional shipping charges. The price you see at checkout is the price you pay.

Tracking Your Order

All orders come with tracking to keep you updated on your shipment. Once dispatched, you'll receive an email with tracking information so you can monitor the delivery progress of your order.

Questions About Your Delivery?

If you have any questions or concerns regarding your order or delivery, please feel free to reach out to us at info@cendare.com Our customer service team is ready to assist you!

Contact Information

Business Name:
RAW FASHION LIMITED

Phone:
+1 647-955-9219

Email:
info@cendare.com

Registered Address:
Unit 1603, 16/F The L. Plaza
367–375 Queen’s Road Central
Sheung Wan, 999077
Hong Kong

Customer Support Hours:
Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time)
We aim to respond to questions or inquiries within 12 hours.